by BusinessConnections | Oct 25, 2009 | Customer Service
Customer service can be defined as; An organization’s ability to fulfill their customers’ wants and supply their needs. Customers and business owners and managers always like to talk about what good customer service is (and isn’t). One of the better...
by BusinessConnections | Oct 21, 2009 | Customer Service, Marketing
“Do you hear what I am thinking?” That is a stupid question, right? Not really. To listen well you must be able to understand the very thought process of the speaker. To do that you must LISTEN. So many of us are processing our own response to the speakers comments...
by BusinessConnections | Oct 9, 2009 | Customer Service
All of us has had a bad “business” day just like a bad “hair” day. And with human nature, we want to “share” or discontent in many ways. This is not a good situation. During these hours of discontent, if we are not careful, it will bleed through the phone to our...
by BusinessConnections | Oct 5, 2009 | Customer Service, Marketing
Your telephone is a very productive tool for business communication. However, few people know HOW to use it effectively. For a majority of business people the telephone usually is a huge waste of time. To make your phone calls work for you, decide what the mission of...
