by BusinessConnections | Oct 26, 2010 | Answering Services, Customer Service
Are you giving your voice the attention is deserves? After all, your voice is your sole means of communication over the phone. 1) Articulate your consonants. A recent Gallup poll listed mumbling as the most annoying habit of speech. Consonants are what make...
by BusinessConnections | Oct 22, 2010 | Answering Services, Customer Service
Call Control is a skill our Telephone Receptionists use when taking your messages. In a very professional, businesslike manner our telephone receptionists are able to gain and maintain the callers attention. We find the use of positive power words is an exciting way...
by BusinessConnections | Oct 11, 2010 | Customer Service
by Joel Spolsky One morning I needed an extra set of keys to my apartment, so on the way to work, I went to the locksmith around the corner. 13 years living in an apartment in New York City has taught me never to trust a locksmith; half of the time their copies don’t...
