by BusinessConnections | Feb 24, 2011 | Customer Service
Researchers at the University of Manchester, England and Indiana University have performed a study that has found a correlation between the mood of Tweets and the United States Stock Market (Dow Jones Industrial Average). A measurement of “calmness” conveyed in...
by BusinessConnections | Feb 23, 2011 | Customer Service
Listening is … the foundation of Engagement. Listening is … the foundation of Kindness. Listening is … the foundation of Thoughtfulness. Listening is … the blue print for Collaboration. Listening is … the blue print for true Partnership....
by BusinessConnections | Feb 4, 2011 | Customer Service
What’s your Competitive Advantage? A competitive advantage exists when the firm is able to deliver the same benefits as competitors, but at a lower price (price advantage), or deliver benefits that exceed those of competing products/services (quality advantage). “If...
