At Amazon.com, CEO Jeff Bezos has a “two pizza rule,” reasoning that to keep teams nimble, they shouldn’t get so big that they can’t be fed with just two pizzas.
Warm Transfer
August 8, 2012 By Leave a Comment
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the callers name and company BEFORE connecting the caller to you. If you wish to talk with the caller, the receptionist will connect the caller to you. If you prefer that the receptionist takes a message, we will return to the caller and say “Mr. ____ is unavailable at the moment. What number can he reach you at later today?”
Benefits – Image is very important. The “5-star or 1st Class” image that Warm Transfer will present will help your business profits grow. Warm Transfer also helps you gather your composure when you know who is calling before actually talking with them…
Business Connections Receptionist – “Mr. ____. Ihave Susan with XYZ corporation asking for you.”
Mr. _____ - “Susan, I was thinking about you earlier today and I’m so glad you called”.
To discuss warm transfer in further detail, please call 1-866-601-6115 and ask for Dirk Moeller
Voice Mail is NOT a friend for gaining new business
August 1, 2012 By Leave a Comment
Picture the Scene: You decide you need to buy something so you go to your best friend Google and type in what you’re looking for. You get on the website and start looking around just like you would in a regular store. You decide that you want more information or maybe you are ready to purchase, but like most people, you want to speak to a human being first (just like we would in a store).
You call the telephone number but it rings and rings … Like most people you’re impatient so you hang up. Maybe you’re not so impatient so you wait. It goes to voicemail and you hang up. You then go back to Google and click on another website …This could be the case with many of your potential customers and you may not even realize all the new business you’re losing.
Your clients could be going to your competitors because you couldn’t get to the phone on time. It could be that, quite justifiably, you were busy as many business owners are. That doesn’t change the fact, however, that you have lost a client. Who knows how valuable that client could have been to you?
As business owners we do everything we can to gain new business yet many of us don’t think about capturing those opportunities once the phone starts ringing.
Business Connections Telephone Answering Service is the solution.
Did you know that Business Connections can be your Telephone Receptionist while you are on another call or away from the office? We can answer questions, handle urgent calls, even elicit a caller’s name and phone number from a person who might hang up on a machine or leave your website without leaving any contact information. Business Connections has provided continuous 24 hour service since 1949 and we can provide service in your local area. For more information call 1-866-601-6115 and ask for Dirk Moeller.
