|For Immediate Release||Contact: Dirk Moeller|
|Wednesday July 18, 2012||(866) 601-6115|
Outstanding Service Earns International Award
Business Connections Wins ATSI Award of Excellence
Business Connections, of Salem, Oregon has been honored with the exclusive 2012 Award of Excellence for the fifteenth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s largest trade association for providers of call center services. Business Connections was presented with the award at ATSI’s 2012 Annual Convention held in Orlando, Florida.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the four cornerstones of success in the call center and telephone answering service industry.
Business Connections Call Center was also certified by ATSI in October 2012 for meeting or exceeding high standards in business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations. Business Connections Manager Dirk Moeller said, “In addition to Call Center Certification, we subscribe to Agility Recovery Solutions. In the event of a fire or natural disaster, Agility Recovery Solutions within 48 hours of an interruption, will deliver any or all of our four key elements of recovery; Power, Technology, Space and Telephone Connectivity”.
The Association of TeleServices International was founded in 1942 as an international trade association representing telephone answering services. ATSI now encompasses companies across the Globe offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), voice messaging, emergency dispatch, fax, and internet services among others.