by BusinessConnections | Dec 11, 2014 | Answering Services, Customer Service, Marketing
“Our average hold time is 30 seconds.” At Business Connections our goal is to answer your telephone within the third ring or less. We achieve this goal within a 95% confidence level every day. Another statistic we look at each day is how many calls we put on hold and...
by BusinessConnections | Dec 3, 2014 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...
by BusinessConnections | Nov 7, 2014 | Answering Services
Dear Valued Answering Service and Voice Mail Client: As part of our continuing effort to provide you with reliable, efficient and new technologies, we will be upgrading our voicemail equipment. The upgrade will take place on Tuesday November 11th at 10 AM. If you...
by BusinessConnections | Nov 19, 2013 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the callers name and company BEFORE...
by BusinessConnections | Aug 7, 2013 | Answering Services
John F. Kennedy, the 35th U.S. President once said, “Nothing compares to the simple pleasure of a bike ride.” And honestly, I can’t think of anything that frees the mind better than a spin on a country road while pedaling a bicycle. It’s worth remembering in times...
by BusinessConnections | Jul 10, 2013 | Answering Services, Customer Service, Marketing
Business Connections has been honored with the 2013 Award of Excellence for the 16th consecutive year. The award is presented annually by the Associations of TeleServices International, the industry’s largest trade association for providers of call center services....
