Call Control is a skill our Telephone Receptionists use when taking your messages. In a very professional, businesslike manner our telephone receptionists are able to gain and maintain the callers attention. We find the use of positive power words is an exciting way to elicit a callers name, phone number and complete message.
Examples of Call Control:
Correct – “Mr. Jones will be glad to talk with you. He’s in a meeting with a client at the moment. What telephone number can he reach you at when his meeting is completed?”
Wrong – “He’s out of the office”
Correct – “That department will open at 8am. Would you prefer that I contact the on-call person this evening, or can someone call you first thing in the morning?”
Wrong – “That department is closed for the day.”
To learn more about how your company can benefit from the Professional Receptionists at Business Connections Answering & Voice Mail Service please call 1-866-601-6115 and ask for Dirk & Stuart Moeller.