by BusinessConnections | Jun 1, 2010 | Customer Service
Microsoft’s Raymond Chen tells the story of a customer who complains that the keyboard isn’t working. Of course, it’s unplugged. If you try asking them if it’s plugged in, “they will get all insulted and say indignantly, ‘Of course it is! Do I look like an idiot?’...
by BusinessConnections | May 2, 2010 | Customer Service
Almost every problem has two solutions. The superficial and immediate solution is just to solve the customer’s problem. But when you think a little harder you can usually find a deeper solution: a way to prevent this particular problem from ever happening again. Treat...
by BusinessConnections | Apr 6, 2010 | Customer Service
According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Customer service is normally an integral...
by BusinessConnections | Mar 5, 2010 | Customer Service, Marketing
Every person has a perceived level of acceptability for adequate customer service. Your job is to EXCEED that “level of acceptability”. Most often this “acceptability” is an equation of benefits versus cost. The higher their perceived benefit for the cost, the better...
by BusinessConnections | Feb 19, 2010 | Answering Services
Let’s face it, your advertising dollars work 24 hours a day. Why not have your potential clients greeted 24 hours a day? If you want to start growing your Law Practice and you’re willing to invest $68.95 per month, call today and ask for Dirk or Stuart Moeller (We’re...
