When you’re a roofing contractor, it’s almost impossible to answer the phone at certain times. In fact, it’s downright dangerous, and the last thing you should be doing while working on an unsteady roof with a steep incline. But – you probably still do it.
Why? Because you understand the importance of customer service, and that the client on the line might go somewhere else if you don’t answer. Answering the phone is one of the most important parts of your business, even though it’s the job itself that earns you your money.
If you don’t answer, you will lose business – it’s as simple as that. Most customers don’t bother with leaving voicemail messages – they wanted their roof fixed yesterday. There’s a lot of competition in your neighborhood – but for your clients, that’s just more choice. So, that’s why you take the risk, even when you are hanging from an unstable structure in a fast blowing wind.
But, you don’t have to take those gambles anymore – and you can still keep your client list growing. How? By signing up with us here at Business Connections and making use of our second-to-none roofing contractor answering service. Here’s what you can expect.
The Best Customer Service
We understand that the clients are vital to your business, and treat your clients as if they were our own. We’ll field the calls, and forward them to you when you are ready to take them. We’ll even make sure that you get the most important messages first.
Not only that, but we’ll take away some of the many burdens that come with having a business phone. No more marketing calls from other companies. No more wasted time with wrong numbers. And, of course, that means more time on the job for you – giving you more earning potential;
A Superb Team
We screen all our employees when we hire them because we believe they are on of our best assets. Our customers agree, too. When you sign up with Business connection, it’s like getting a new team on board. We’ll take the time to get to know you and your business, and the way you like to run things.
Most of our friendly receptionists have been with us for many years, and they understand how to talk to your clients. And, they will know what makes you tick, too.
The Best in Technology
We are big fans of technology here, and we use the best tools to make your roofing contractor answering service as smooth as soft butter. Text messaging, phone calls, faxes – we take care of it all. Not only that, but we can keep your messages as secure as you like.
Finally, of course, there is phone call quality – another area we excel in. We make sure that our phone calls are crystal clear every time, giving your customers the perfect first impression of your business. We understand the importance of the first contact, so we treat every customer with a friendly and professional service.
It’s what we do – get in touch to find out more.
Does your Roofing Contractor Answering Service direct client callers to me?
Yes! Business Connections can direct client callers to you. When a client calls, and we attend the call and ask for necessary information such as name and phone number along with the reason for the call. If there is a new client on the other end, we put them on a brief hold and try to get you on the line to take the conversation forward.
Why should I hire your Roofing Contractor Answering Service?
We can handle up to thousands of calls a day, and our staff is trained to handle your angry as well as new clients. Training is imparted exclusively for the industry guideline, so each agent is an expert is collecting the correct information from the caller before sharing that information with you.
Why would I hire roofing contractor answering service when I have staff?
Our Roofing Answering Service provides live support within the 3rd or 4th ring, when you or a staff member, miss the call. Your staff could be taking a bathroom break or client meeting or attending to some out-of-office work. We are insurance that every call from your clients gets answered. Additionally, your receptionist or caller will work only for a certain number of hours in a day, and we have you covered for every second of the day. Business Connection will help you capture new businesses and clients at a fraction of the cost.
Does your service schedule appointments?
Yes, our service can schedule appointments for your clients. We can set up protocols in place which enables our agents offering roofing contractor answering service to schedule appointments that helping your streamline your processes and efficiency.