Call Forward Don’t Answer & Call Forward Busy are services from your telephone company and enable your telephone calls to be answered at a different location. Calls are automatically transferred to Business Connections when you are unable to answer your phone within a preset number of rings or if all of your phone lines are busy.
Everything is automatic. You never need to activate or deactivate Call Forwarding. If all of your lines are in use, calls will be transferred to Business Connections.
Unanswered calls will ring 3 rings at your office before transferring to Business Connections.
A great safety feature in the event of a problem at your location (i.e. power outage, flood or fire).
PLEASE NOTE – When ordering call forwarding service, please confirm with your phone company representative that Call Forward Don’t Answer is installed on ALL of your phone lines + Call Forward Busy is ONLY installed on the last line of your hunt group. The phone company representative should ask you 2 questions when you order these features:
- Question #1 – “How many rings would you like your phone to ring at your office before the phone call is Call Forwarded”. Most of our clients have it forward after the 3rd ring.
- Question #2 “What number would you like your phone Call Forwarded to if you are unable to answer the phone within the preset number of rings or if all lines are busy?”
Example – A telephone answering service client has 3 phone lines in his office. If one of the lines is in use the 2nd & 3rd calls will “Hunt” to the next available line. In the event any call goes unanswered, after the 3rd ring it will automatically Call Forward to Business Connections 24 hour Call Center. The client has a phone company feature called “Call Forward Don’t Answer” installed on ALL 3 phone lines. The client also has “Call Forward Busy” installed on his 3rd phone line.
FYI – Most phone company representatives begin their career working in the Tier 1 Customer Service Center. If the phone company representative appears confused, ask to be escalated to Tier 2. This will save you time and reduce frustration.
To order Call Forwarding contact
AT&T at 800-499-7928
Verizon at 800-483-5100
Century Link at 800-603-6000