Our Telephone Receptionists will answer questions, handle urgent calls, and even elicit a caller’s name and phone number from a person who might hang up on a machine. Our 30 receptionists work for you with no sick days, no lunch hour, no vacations, no coffee breaks and no health insurance for you to worry about.
Picture the Scene: A potential client calls your company. You’re on a phone call or out of the office. After staying on the telephone while listening to a recording they hang up and dial your competitor. You have just witnessed a classic marketing disaster. This lost client needed your services so much they he attempted to personally contact you! In the meantime, your precious dollars in advertising, education, training and state of the art equipment continue to be under-utilized.
Back to the Scene: The potential client then calls the competitor. The competitor is also out of the office, but when the phone rings it’s answered (even though it’s 8 pm) by a cheerful, professional person. “Law Office of _______. This is ______. How may I help you?” The key word is help. After this friendly person answers obtains the caller’s name, telephone number and brief message she calls your mobile phone and provides you with a 5 to 10 word “Snap-Shot” of the Potential New Client call. She then presses a button on her computer keyboard and the caller is connected to You…the legal expert. Together We (You the Legal Expert + Business Connections Receptionist), just turned a caller into a NEW Client. While large Law offices hide behind voicemail and email, you can beat the competition by responding to potential new client calls immediately.
All of the information that you supply us about your law firm instantly appears on our computer screen; exactly how to answer, what information to take, what information to give out and how to handle your calls.
Instantly receive messages via text message to your smart mobile phone. After reading the message, tap the telephone number on the screen and you will be connected to the caller.
We’ll also email a copy of the message to your office just in case you want to save a copy in your clients file. If the call is urgent (i.e. Potential New Client, Judges Quarters Calling, Court, etc…), we direct connect or warm transfer the caller to your mobile phone.
We’re web enabled and can access your website to assist your callers.
We can “Hand-Off” callers to your confidential voicemail… “I can take a message, or would you prefer his/her confidential voicemail?” You will receive an email with an attachment. From your computer or smart mobile phone DOUBLE CLICK the attachment and over the speakers you will hear the caller’s message.
Let’s face it, your advertising dollars work 24 hours a day. Why not have your potential clients greeted 24 hours a day? If you want to start growing your Law Practice call Business Connections at 1-866-601-6115.
How Attorney & Law Firm Answering Service Work
So, just how does our service works? The process is quite simple and easy to set up. In fact, it can all get summed up in just three simple steps:
Step One: You forward your inbound telephone calls to a dedicated number that we provide you.
Step Two: Our professional call handlers will deal with your calls. Thanks to the technology we’ve invested in, your callers will assume that we work for you in your office.
Step Three: Our agents will identify each caller’s needs and actions it as necessary. We will, of course, forward any messages that demand your personal attention.
Why You Need an Exceptional Law Firm Answering Service
New clients are the life blood of a growing Law Firm. One might assume that the simplest solution is to just set up voicemail service on your office phone lines. Unfortunately, facts are stubborn and it’s been proven that people will hang-up on a machine. If a potential new client calls, it could be that “Case of a Lifetime” and they might keep calling law offices until they reach a friendly voice who can warm transfer them to a legal expert. One quality call that we help convert to a new client will pay the answering service fee for months and sometime years in the future. Business Connections receptionists know the industry well. Our most popular plans range from $45 to $250 per month. For a detailed price quotation about our services call 1-866-601-6115 and ask for Dirk or Stuart Moeller or Click Here today for a free quote.