Psychological studies demonstrate that clients remember the first and last minute of a service encounter much more vividly than anything else during the encounter. Every hello and thank you for calling must be perfect with potential new clients so they “stick”...
Outstanding Service Earns International Award Business Connections Wins ATSI Award of Excellence Business Connections, of Salem, Oregon has been honored with the exclusive 2017 Award of Excellence for the 20th consecutive year. The award is presented annually by...
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...
“A phone call is worth so much more than a click to a website” Pay Per Click (PPC) advertising helps create and maintain a steady pipeline of potential clients. However, you will incinerate marketing funds quickly when paying $100 or more for searches like “personal...
Our goal is to connect potential new clients to an attorney. Before we connect the caller (Warm Transfer https://bcanswercom.wpengine.com/2014/12/03/law-firm-answering-service-lets-talk-about-warm-transfer/ ), we will obtain their name, telephone number and ask the...
Many companies are heavily invested in marketing. They then turn around and in the name of progress have automated phone answering systems that are a turn-off to people. Most new clients originate from the telephone. What happens when a potential new client calls...
