Customer Service: Every six months we survey our clients. One of the questions we ask is “On a scale of 1-5, with 5 being excellent, how do you rate our service”. On our last survey our customers rated us a 4.9 To see what our clients think of Business Connections Receptionists.
Cloning Great Employees since 2001: Do you wish you could Clone a few of your best employees and get rid of the worst employees? A business’ hiring process is just like when you’re rebuilding a sports team. You need to trade, waive, fire or retire the wrong players and bring in those that are more like your superstars.
Great Businesses have discovered that investing extra effort in the hiring process is more fun and more profitable. If you believe the purpose of business is to make money and the purpose of money is to do good, keep reading.
While attending a business conference on Personality Tests, the presenter held up the results of a one hour personality test taken by two airplane pilots. Both pilots were very good at their jobs. Test results from the two pilots were vastly different. One pilot was a Fighter pilot. The other was an Airline pilot. Pilot A scored high in manageability, accommodating and sociability. Pilot B scored low in these areas. Pilot B had a higher energy level, higher assertiveness, higher decisiveness and was more independent. Pilot A was the successful Airline pilot. Pilot B was the successful Fighter Pilot. They both fly planes. One is a people person. The other enjoys being by himself and the adventure of blowing things up and confronting dangerous situations.
At this meeting we invested $2,000 for this program and tested 3 people at Business Connections that we would like to clone. Since 2001 all applicants take the 60 minute test and we compare the applicants’ results with our 3 model employees. At our Call Center we want people who score high in Accommodating, Manageability, and Attitude. Since our Call Center handles inbound customer service calls, our best employees are not highly assertive, decisive or independent.
The program has increased our profits, customer satisfaction and made it more fun to run the business. The people we’ve hired since 2001 have that “Customer Service Gene” and over 80% of our Receptionist have worked at Business Connections for 2 years or longer, many over 5 years and some over 10 years. Our 30 Receptionists are friendly, professional and would love to help your growing business earn more profit.
State of the Art Technology: We utilize the latest state of the art computerized answering service equipment. This enables us to greet your callers quickly and courteously with your company name, take detailed messages, relay information to callers, dispatch messages via text messaging, Secure Text Messaging (HIPAA Compliant), mobile phones, warm transfer (Direct Connect), fax machines, e-mail or voice mail. Also, a sophisticated back-up battery and generator system enables us to answer calls in the event of a power failure during a natural disaster. Each Telephone Receptionist uses a special noise-canceling microphone on her headset – when she isn’t speaking and is listening to the caller, the microphone automatically stops transmitting, resulting in a clear conversation with minimal background noise. Our goal is to portray the image that we are a receptionist sitting in your office.
We are confident after careful consideration of all factors that you will select Business Connections to help solve your communication needs for the years to come. We are looking forward to having you join our family of satisfied customers who have helped us along the way since 1949.
Our most popular plans range from $45 to $250 per month. For a detailed price quotation call 1-866-601-6115 and ask for Dirk or Stuart Moeller.