The last thing you want to be doing when you are putting together a wooden floor is answer the phone. The trouble is, you just don’t know who will be at the end of the line. Is it a new customer who wants to place a big order? Is it your supplier with bad news about a delivery? Or is it just an annoying call from an insurance marketing company?
In an ideal world, you would be able to answer every call. But, if you do that, when are you going to get your work done? It’s how you make your money, after all. All your focus needs to be on laying down that floor as quickly and professionally as possible, and moving on to the next job.
The good news is, Business Connections provides Call Handling Services, through that you can solve your this problem very easily. You will look more professional than ever before, and never have to answer a call in front of a client again. You’ll never miss a call either or call center service will help you to take more orders than you thought possible. How do we do it? Let’s take a closer look.
Prioritize Customer Service
We understand that nothing is as important as customer service to your business. Your company reputation and name as a wood flooring contractors anwersing specialists depends on it. So, that’s
why we treat your clients in the same way we would our own – with excellent service and friendly demeanour.
We’ll take down details of your next order, get in touch as soon as there’s an emergency, and everything in between. Our job is to make your life easier while you concentrate on laying those floors and making the most of your time.
We Hire The Best People
We believe that our people are some of the best live telephone answering service operators in the business. How do we know this? It’s because we put an enormous emphasis on hiring the right people from the very start. We run rigorous checks and match our receptionist’s personalities with the right jobs.
Our people are your people – and we make sure that we understand how your business works. Many of our employees have been with us for several years, and they know how to talk to your customers. If you want friendly, courteous, and professional people on your team, you will get them in spades at Business Connections.
Focus on Tech
However you want to communicate with your customers, we’ll handle it all with aplomb. In our Call Handling Service, phone calls are our specialty, of course, but we will also send and receive texts on your behalf, and we even deal with faxes. We’re HIPAA compliant, too – essential for keeping your customer’s details secure.
Our call quality is second-to-none. We put a great emphasis on providing a crystal-clear environment when speaking to your clients. If you want to create a great first impression, our professionalism and technology can help.
We are confident that you will be impressed with our work. Why not give us a call and see what we can do for you?
How quickly do agents of your wood flooring answering service answer my client calls?
We maintain a service level of 90 percent – you can be assured within three to four rings 90 percent of the calls will be answered. As part of our process, we analyze call handling on an hourly basis, every day. Business Connection will make all the necessary adjustments to maintain the highest quality for your business answering service.
Can you transfer client callers to me?
Yes! Every time a client calls, we begin the process by asking for their name, phone number and the reason for calling. We then put the client on hold, before contacting you (or your field staff). If you respond to our call, we put you in direct touch with the client. In short, we act as a virtual switchboard.
Why would I hire wood flooring answering service when I have staff?
Our Wood Flooring Answering Service provides live support within the 3rd or 4th ring, when you or a staff member miss the call. Your staff could be attending an out-of-office work, bathroom break or client meeting. We are your insurance that every client call gets answered. Additionally, your receptionist or caller will work only for a certain number of hours in a day, and we have you covered for every second of the day. Business Connection will help you capture new businesses and clients at a fraction of the cost.
Does your service schedule appointments?
Yes, our service can schedule appointments for your clients. We can set up protocols in place which enables our agents offering roofing contractor answering service to schedule appointments that helping your streamline your processes and efficiency.