by BusinessConnections | Sep 21, 2009 | Answering Services, Customer Service
Recently I was at Business Connections meeting with Dirk Moeller. I was there to discuss where we were going in regards to this Blog. It was near noon and that being said, people were out to lunch and so Dirk jumps in and takes a few calls to pick up the lunch time...
by BusinessConnections | Sep 10, 2009 | Customer Service
As a business owner you have had on occasion a disgruntled customer. Our first thoughts are usually ‘how do I get rid of this whiner?’, but on second thoughts, you realize that this complaint can be a blessing. If you take the time to ask the disgruntled customer the...
by BusinessConnections | Aug 1, 2009 | Answering Services
There are many reasons for a business to choose to use a professional answering service. An answering service that uses live, well trained operators can have a tremendous impact on customer service and customer relations which will greatly increase the overall...
by BusinessConnections | Jul 15, 2009 | Customer Service
Although many of us were taught that the customer is always right, that may not be the case in some situations. There is a bit of common sense required in determining how to handle a customer relations issue. If it is a small problem, something that won’t cost you a...
by BusinessConnections | Jul 1, 2009 | Answering Services, Customer Service
So, you want to grow your business, but you just can’t do it all. Consider hiring another company to handle your incoming and even outgoing calls. What you want, and need, is an organization that can provide outstanding customer service. You have decided that you want...
