by BusinessConnections | May 1, 2015 | Answering Services, Customer Service, Marketing
“Business Connections Legal Receptionists turn callers into clients” Many Lawyers are heavily invested in marketing. They then turn around and in the name of progress have automated phone answering systems that are a turn-off to people. Most new clients originate...
by BusinessConnections | Apr 23, 2015 | Answering Services, Customer Service, Marketing
“Potential new client calls are why Legal Receptionists are so valuable” Since most new clients originate from a telephone call, we are committed (a little bit obsessive if need be) to reaching out to you when we are talking with a potential new client for your Law...
by BusinessConnections | Dec 11, 2014 | Answering Services, Customer Service, Marketing
“Our average hold time is 30 seconds.” At Business Connections our goal is to answer your telephone within the third ring or less. We achieve this goal within a 95% confidence level every day. Another statistic we look at each day is how many calls we put on hold and...
by BusinessConnections | Dec 3, 2014 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...
by BusinessConnections | Mar 21, 2014 | Customer Service
A couple of years ago while having a cup of coffee during a ski break, one of those free ski gear buyers guide you find at ski lodges had the following editorial. I liked it so much; I tore out the page and put in a rarely used ski jacket pocket. A few weeks ago I...
by BusinessConnections | Nov 19, 2013 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the callers name and company BEFORE...
