by BusinessConnections | Jul 10, 2013 | Answering Services, Customer Service, Marketing
Business Connections has been honored with the 2013 Award of Excellence for the 16th consecutive year. The award is presented annually by the Associations of TeleServices International, the industry’s largest trade association for providers of call center services....
by BusinessConnections | Mar 14, 2013 | Answering Services, Customer Service, Marketing
Articulate. If you mumble or slur words, the important points that you are trying to make can get lost. Worse, people will tune you out. Vary your tone. Nothing numbs listeners more than a person who speaks monotone. Project your voice as clearly and strongly as...
by BusinessConnections | Jan 14, 2013 | Customer Service, Marketing
1) Having a highly visible phone number on your website will help improve the profits of your company. Even though you may not receive a lot of calls from your website, having a Highly Visible Phone number will give your company more credibility. The bottom line is...
by BusinessConnections | Oct 26, 2012 | Customer Service
Do you wish you could Clone a few of your best employees and get rid of the worst employees? A business’ hiring process is just like when you’re rebuilding a sports team. You need to trade, waive, fire or retire the wrong players and bring in those that are more...
by BusinessConnections | Aug 8, 2012 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the callers name and...
by BusinessConnections | Jul 17, 2012 | Answering Services, Customer Service, Marketing
Business Connections was awarded the ATSI Award of Excellence for the 15th consecutive year. This award is judged on several aspects, from putting the customer first, to the handling of even the most challenging phone calls. This award has provided Business...
