by BusinessConnections | Oct 6, 2011 | Customer Service
This is the text of the Commencement address by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, delivered on June 12, 2005. I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated...
by BusinessConnections | Jul 8, 2011 | Customer Service
Today I received a call from an existing client who uses 24 hour Telephone Answering Service. He has 3 phone lines in his office. If one of the lines is in use the 2nd & 3rd calls will “Hunt” to the next available line. In the event any call goes...
by BusinessConnections | Jun 15, 2011 | Customer Service
STATEMENT OF PURPOSE We ask every Employee three commitments: 1) A Commitment to our customers. The basis of our business is providing service to our customers. While you are employed at BUSINESS CONNECTIONS, INC. we ask that you make our customers your first...
by BusinessConnections | Jun 3, 2011 | Customer Service
Sigmund Freud once said that the Wealthy and Big Thinkers MOVE TOWARDS what they want; as oppossed to AWAY FROM what they don’t want. The movers and shakers of society see through eyes of opportunity, while the followers see through fearful eyes. Great...
by BusinessConnections | May 17, 2011 | Customer Service
According to a well-known study by Professor Albert Mehrabian of UCLA, an expert in personal communication, believability in a message is comprised of three elements. Those message elements are verbal (your words), vocal (your tone of voice) and visual (your facial...
by BusinessConnections | May 12, 2011 | Customer Service
Manner #1 – When asking for something say “Please.” Manner #2 – When receiving something, say “Thank you.” Hand written Thank You Notes are even better. Manner #3 – Do not interrupt grown-ups who are speaking with each other unless there is an emergency. They...
