Warm Transfer of a Potential New Client to Your Mobile Phone
The act of transferring a call to someone in a polite and* “warm”* fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller* “One Moment Please”* and then
announce to you, the caller’s name and company BEFORE connecting the caller to you. If you wish to talk with the caller, the receptionist will connect the caller to you. If you prefer that the receptionist takes a message, we
will return to the caller and say* “Mr. __ is unavailable at the moment. What number can he reach you at later today?”*
Benefits – Image is very important. The “5-star or 1st Class” image that Warm Transfer will present will help your business profits grow. Warm Transfer also helps you gather your composure when you know who is calling
before actually talking with them…
Business Connections Receptionist – “Mr. __. I have Susan with XYZ corporation asking for you.”
Mr. _ – “Susan, I was thinking about you earlier today and I’m so glad you called”. *