Call Forwarding

What is call forwarding?

Call forwarding is a feature of your phone service from your telephone company, usually AT&T, Century Link, Verizon or Comcast. Here are the two most popular types of call forwarding.

Call forward busy or don’t answer:

Calls are automatically transferred to Business Connections when all of your lines are busy, or after a preset number of rings.

(+) Everything is automatic. You never need to activate or deactivate call forwarding. If all of your lines are in use, calls will be transferred to Business Connections. A GREAT way to prepare for a disaster (i.e. contractor digs up your phone line, Ice Storm, Earthquake, Wind Storm, Tornado or Flood eliminates electricity at your office)…remember multi-line phone systems need electricity to operate. If the above disaster occurs your phones will still be answered 24 hours a day by a Helpful Human at Business Connections since the call forwards to us after the 3rd ring and this is done at the phone company central office.

(–) Unanswered calls will ring three to four times at your office before transferring to Business Connections. If you’re in a meeting and don’t want to answer your phone, the calls may disrupt the meeting, since you’ll hear the phone ringing before it transfers to Business Connections.

Variable call forwarding:

Allows you to choose a number to which all incoming calls will be directed. Once this feature is activated, you cannot answer calls. When activated, multiple calls can be answered by Business Connections, even if you only have a single telephone line.

(+) Calls are immediately transferred to the answering service; therefore, your customers are greeted A.S.A.P…fewer rings means better service.

(–) You need to remember to activate and deactivate call forwarding whenever you leave your home or office.

To Activate Variable Call Forwarding:

Dial *72 or 72#

After you hear the dial tone, dial the number you wish to Call Forward to.

You will hear two short tones, then the normal ringing signal. As soon as you hear normal ringing signal hang up and dial *72 or 72# again. This second time you’ll hear 2 short tones and a dial tone. This confirms that Call Forwarding has been established.

To Deactivate Variable Call Forwarding:

Dial *73 or 73#

You’ll hear two short tones followed by a dial tone. This confirms that Call Forwarding has been de-activated.

Please Note:

1) When utilizing Call Forwarding Variable, as a reminder signal that your service is activated, your telephone will ring a half ring each time an incoming call is forwarded. The call cannot be answered at your location.

2) Your telephone can still be used for outgoing calls even though we are answering your incoming calls.

3) When activating Call Forwarding Variable, you must dial from the phone number that you wish to Call Forward calls from. (FYI – some phone companies offer Remote Access where you can call a toll-free number from anywhere to activate or deactivate call forwarding)

4) All calls will continue to be forwarded until you deactivate your service.

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