About Us
We’ve been helping businesses answer the phone since 1949
We Know What Works
We have more than 71 years of experience in providing customer communication solutions. Over the years, we have offered our services to companies across a plethora of industries. You can count on our cutting-edge infrastructure and integrated technologies to support your business.
Rest assured, we will treat each of your customers as if they are our clients. Our extensive training will work to deliver exceptional service standards to your customers.
Additionally, all agents of Business Connection participate in ongoing training to keep them up to date and offer you efficient services with the latest technology.
We Know Customer Service
Every six months we survey our clients. One of the questions we ask is “On a scale of 1-5, with 5 being excellent, how do you rate our service”. On our last survey our customers rated us a 4.9 To see what our clients think of Business Connections Receptionists.
Our Outstanding Service Earns Award of Excellence
This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
Now a twenty-two time winner Business Connections, Inc. earned the Onyx Plus Award.
We Care About Our Customers
Excellent customer service is our goal for you and your clients – every single time we answer the phone. Don’t just take our word for it, see what our customers have to say.