Call Control is a skill our Telephone Receptionists use when taking your messages. In a very professional, businesslike manner our telephone receptionists are able to gain and maintain the callers attention. We find the use of positive power words is an exciting way to elicit a callers name, phone number and complete message.
Examples of Call Control:
Correct – “Mr. Jones will be glad to talk with you. He’ll return to the office in the morning. At what number can he return your call to?”
Wrong – “He’s out of the office”
Correct – “That department will open at 8am. Would you prefer that I contact the on-call person this evening, or can someone call you first thing in the morning?”
Wrong – “That department is closed for the day.”
Dirk Moeller
Business Connections – Never Underestimate the Power of the Personal Touch
International Award Winner for Outstanding Service 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 & 2010
Toll Free 866-601-6115
dirk@bcanswer.com
www.bcanswer.com