Industries

Answering Service for Your Business

The telephone is arguably the best way for customers to contact a company. It’s an instant and direct way of dealing with enquiries. And, for customers, it’s a fast way of getting answers to their questions.

For the most part, companies will have enough staff in place to deal with telephone calls. But, what happens to the ones that don’t have enough resources? 

They could end up losing potential business because they couldn’t answer calls. In some situations, it can get perceived as being unprofessional by not answering calls.

At Business Connections, we know the importance of maintaining a professional image. That’s why we offer 24/7 hour premium live telephone answering services. Here are a few examples of the industries that we help and how they benefit from our services:

Wood Flooring Contractors

As a contractor, you will no doubt spend a lot of time at the homes and premises of your customers. When you’re busy working, you won’t have the time to handle inquiries from people.

Our 24/7 hour wood flooring contractors answering service will ensure that all your calls get answered. What’s more, we’ll forward all messages to you so you can action them when you’re ready.

Law Firms and Attorneys

When attorneys are in court or are having meetings with clients, they’ll be too busy to answer calls. What happens if their receptionist isn’t available to answer calls on their behalf? They could lose potential new clients. There might also be times where urgent messages must get forwarded to attorneys.

Business Connections offers premium 24/7 hour attorney answering services. We act as an extension of your law firm. And your callers will assume that we are receptionists that work in your law firm.

Roofing Contractors

Let’s face it; when you’re working up on someone’s roof, the last thing you can do is answer telephone calls! As a roofing expert, you will no doubt be in demand in your area.

Business Connections offers a roofing contractor answering service. We won’t just take messages on your behalf. You can even instruct us to provide basic estimates to callers if you wish.

Medical Offices

It’s important that both patients and your peers can get in contact with you. Of course, there might be times where you are busy dealing with patients or are unavailable. If you need a 24/7 hour medical telephone answering service, you can hire a telephone answering company and count on Business Connections.

We offer a cost-effective solution tailored to meet your needs. We are more than just a virtual receptionist service provider. We offer a full range of bespoke services.

Plumbing Contractors

Do you offer a plumbing repair and installation service? If so, you’ll be in high demand – especially during the winter! Business Connections offers a plumbing contractor answering service. Many of our plumber clients also use our service for out-of-hours telephone calls.

Heating and Air Conditioning (HVAC)

HVAC engineers and providers spend a lot of time on-site repairing and maintaining systems. It’s crucial they have someone fielding and dealing with their calls on their behalf.

At Business Connections, we can provide an HVAC answering service. Think of us as an extension of your company!

Consultants

Are you a self-employed consultant? If so, it’s important you don’t miss opportunities to take on new business! For people that need an answering service for consultants, there is only one choice. We are leaders in our industry and have heavily invested in technology and people.

That’s why we are the country’s premier provider of business answering services!

Answers to Your Questions

Can you provide answering services for my industry, if it is not mentioned above?

Yes, absolutely. Our extensive experience gives us an edge to understand diverse needs and set up processes specific to your industry and business. You can be assured of getting the highest quality of services for your business.

Do you provide 24/7 answering service?

Yes! Business Connections Answering Service is available at all times – 365 days a year, 7 days a week, 24 hours a day. You can count on our team’s support for your company even on holidays, weekends, and after office hours.

Can your answering service send messages to multiple people?

Yes, if you want to send answering service messages to multiple people, we can do that for you. We can also help you set up protocols to deliver different messages or calls to a different number or person. This way your staff will receive calls intended for them, saving time for all involved.

What can an answering Service do for me that my voicemail cannot?

Answering services are there to provide a listening ear and an answer to queries. It can capture new business far better than a voicemail. Clients, new clients, are usually contacting for an urgent matter, and an answering service can help them get a resolution. A Forbes study indicates that 80% of your clients are hesitant to leave a voicemail, and would rather hang up than leave a voicemail. Switching to an answering service means your clients always have access to your services.

How does the 24/7 answering service work?

When you are unable to attend a call, we will attend it on your behalf. Our team will note down the general information and let them know their query has been processed for quick revert. You will then receive an email from us within a few minutes, giving you the opportunity to provide a quick and timely follow-up.

We Care About Our Customers

Excellent customer service is our goal for you and your clients – every single time we answer the phone. Don’t just take our word for it, see what our customers have to say.

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