Medical Telephone Answering Service

Healthcare Call Handling Services for Offices and Practitioners

Whether you are a clinic, a physician, or a private medical practice, handling phone calls is one of the most important parts of your business.

It’s about giving your patients peace of mind, and talking to them in an empathetic way. 

It’s about being there for them when they need you – and answering quickly every time. And, it’s also about privacy. You have a moral and legal responsibility to ensure your patient’s medical details never end up in the wrong hands.

With this in mind, you have to have the best business answering service you can get, at all times. But, when all your lines are busy, or you are closed for the day, how can you offer the perfect service to your patients, no matter when they call?

We Can Help

As a medical practitioner, you need a live call answering solution to field those calls you just cannot take. You also need to ensure that you are using HIPAA compliant services, to make your patient’s privacy a priority. And, you need a friendly, sympathetic voice at the end of the line who understands your patients, your business, and how it works.

At Business Connections, our medical office telephone answering service can help you field all those missed calls. We’ll help you make more appointments, and boost your business. Our telephone operators will take the time to get to know you and your practice, making sure we are always up to speed with your wants and needs.

We will talk to your patients and other health care workers as if we were sitting in your reception area. And, we are proud to say that we use the best technology equipment there is. We’ll contact you when there’s an emergency, and leave you messages when there are less pressing matters at hand.

What Our Service Means for You

We understand that medical clinics and practices are under a lot of pressure to perform these days. And, with so much competition out there, it’s important to have a patient-first approach. Using our call handling service for medical, you will never miss out on a patient’s call again. We only select the best phone operators, with the right skills and training, before matching them with your needs. Our technology is always on – we have backups in case of emergencies and power cuts. We can set appointments on your behalf, and help you manage your diary, giving you more time to do what you do best – treat your patients.

Improve Your Business

So, if you want to improve your clinic or practice, why not get in touch for a chat? With years of experience to draw from, we are positive that we can exceed your expectations – and help you improve your business. We’ve been doing this since 1949 and have built up an excellent family of happy customers. Why not see if you can join them, and receive all the benefits they enjoy?

Our most popular plans range from $95 to $250 Per Month. For a detailed price quotation Call 1-866-601-6115 and ask for Dirk or Stuart Moeller.

Answers to Your Questions

Does your answering service schedule appointments for a medical practice?

Yes, our answering service will schedule appointments for your practice. We are here to ensure that each client of yours has the best chance of getting medical assistance from you as soon as possible.

Does Business Connections offer 24/7 medical answering services?

Yes. Business Connections offers 24×7 medical answering services. There are no sick days for us as we know emergencies can happen anytime and anywhere. You can count on us to deliver services on holidays, weekends and after office hours at no additional cost.

How do you handle emergency calls?

The swiftness of handling emergency defines the quality of service offered by an organization of the medical industry. We ensure our agents are trained to offer reliable and respectful service when attending emergency calls. Our team will gather all the pertinent information based on the criteria provided by you and contact you via phone, text or email. If needed, we can help you set up a direct call line that patients can use in case of extreme emergencies.

We Care About Our Customers

Excellent customer service is our goal for you and your clients – every single time we answer the phone. Don’t just take our word for it, see what our customers have to say.

Let’s Work Together!

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