by BusinessConnections | Dec 11, 2014 | Answering Services, Customer Service, Marketing
“Our average hold time is 30 seconds.” At Business Connections our goal is to answer your telephone within the third ring or less. We achieve this goal within a 95% confidence level every day. Another statistic we look at each day is how many calls we put on hold and...
by BusinessConnections | Dec 3, 2014 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...
by BusinessConnections | Jan 24, 2014 | Marketing
Missed calls are lost opportunities – an item no business can afford in these competitive times. Since most new clients originate from a telephone call, you can gain a competitive advantage by using a 24 hour receptionist service. Business Connections has provided...
by BusinessConnections | Nov 19, 2013 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the callers name and company BEFORE...
by BusinessConnections | Jul 10, 2013 | Answering Services, Customer Service, Marketing
Business Connections has been honored with the 2013 Award of Excellence for the 16th consecutive year. The award is presented annually by the Associations of TeleServices International, the industry’s largest trade association for providers of call center services....
by BusinessConnections | Mar 14, 2013 | Answering Services, Customer Service, Marketing
Articulate. If you mumble or slur words, the important points that you are trying to make can get lost. Worse, people will tune you out. Vary your tone. Nothing numbs listeners more than a person who speaks monotone. Project your voice as clearly and strongly as...
