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Fix everything two ways

Almost every problem has two solutions. The superficial and immediate solution is just to solve the customer’s problem. But when you think a little harder you can usually find a deeper solution: a way to prevent this particular problem from ever happening again. Treat...

Customer Service definition

According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Customer service is normally an integral...

The Value of Customer Service

Although many of us were taught that the customer is always right, that may not be the case in some situations. There is a bit of common sense required in determining how to handle a customer relations issue. If it is a small problem, something that won’t cost you a...
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