by BusinessConnections | Dec 1, 2017 | Answering Services, Cities, Company News, Customer Service, Featured Slider, Law Firm Answering Service, Marketing, Slider, Uncategorized
Psychological studies demonstrate that clients remember the first and last minute of a service encounter much more vividly than anything else during the encounter. Every hello and thank you for calling must be perfect with potential new clients so they “stick”...
by BusinessConnections | Sep 28, 2017 | Answering Services, Company News, Customer Service, Law Firm Answering Service, Uncategorized
Outstanding Service Earns International Award Business Connections Wins ATSI Award of Excellence Business Connections, of Salem, Oregon has been honored with the exclusive 2017 Award of Excellence for the 20th consecutive year. The award is presented annually by...
by BusinessConnections | Mar 27, 2017 | Answering Services, Customer Service
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...
by BusinessConnections | Mar 27, 2017 | Answering Services
Unfortunately, traditional SMS messaging (Text Messaging) is inherently unsecure and noncompliant with safety and privacy regulations under the Health Information Portability and Accountability Act (HIPAA). Messages containing electronic protected health information...
by BusinessConnections | Mar 14, 2016 | Answering Services, Law Firm Answering Service
“Mr. Smith is unavailable. I can take a message or would you prefer his confidential voicemail?” If your callers prefer to leave their message in voicemail instead of leaving it with the telephone receptionist, we can hand-off the caller directly to your voicemail box...
