by BusinessConnections | Mar 6, 2015 | Answering Services
Unfortunately, traditional SMS messaging (Text Messaging) is inherently nonsecure and noncompliant with safety and privacy regulations under the Health Information Portability and Accountability Act (HIPAA). Messages containing electronic protected health information...
by BusinessConnections | Feb 13, 2015 | Answering Services
“Most new clients originate from a telephone call” Studies have proven that your Law Firm’s most important asset is the telephone and the person greeting the caller. Studies have also shown that most people end up choosing the first professional company they end up...
by BusinessConnections | Dec 11, 2014 | Answering Services, Customer Service, Marketing
“Our average hold time is 30 seconds.” At Business Connections our goal is to answer your telephone within the third ring or less. We achieve this goal within a 95% confidence level every day. Another statistic we look at each day is how many calls we put on hold and...
by BusinessConnections | Dec 3, 2014 | Answering Services, Customer Service, Marketing
The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...
by BusinessConnections | Nov 7, 2014 | Answering Services
Dear Valued Answering Service and Voice Mail Client: As part of our continuing effort to provide you with reliable, efficient and new technologies, we will be upgrading our voicemail equipment. The upgrade will take place on Tuesday November 11th at 10 AM. If you...
