Answering Services Archives - Business Connections

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Psychology of Callers to your Office

by BusinessConnections | Dec 1, 2017 | Answering Services, Cities, Company News, Customer Service, Featured Slider, Law Firm Answering Service, Marketing, Slider, Uncategorized

Psychological studies demonstrate that clients remember the first and last minute of a service encounter much more vividly than anything else during the encounter. Every hello and thank you for calling must be perfect with potential new clients so they “stick”...

2017 ATSI Award Winner for Outstanding Service

by BusinessConnections | Sep 28, 2017 | Answering Services, Company News, Customer Service, Law Firm Answering Service, Uncategorized

Outstanding Service Earns International Award Business Connections Wins ATSI Award of Excellence Business Connections, of Salem, Oregon has been honored with the exclusive 2017 Award of Excellence for the 20th consecutive year. The award is presented annually by...

Warm Transfer – Connecting the caller to You

by BusinessConnections | Mar 27, 2017 | Answering Services, Customer Service

The act of transferring a call to someone in a polite and “warm” fashion AFTER the caller asks for a specific person. Business Connections Receptionists will inform your caller “One Moment Please” and then announce to you, the caller’s name and company BEFORE...

Simple methods to contact Doctors while remaining HIPAA compliant

by BusinessConnections | Mar 27, 2017 | Answering Services

Unfortunately, traditional SMS messaging (Text Messaging) is inherently unsecure and noncompliant with safety and privacy regulations under the Health Information Portability and Accountability Act (HIPAA). Messages containing electronic protected health information...

Law Firm Answering Service – Let’s talk about Receptionists Handing-Off Callers to Voicemail

by BusinessConnections | Mar 14, 2016 | Answering Services, Law Firm Answering Service

“Mr. Smith is unavailable. I can take a message or would you prefer his confidential voicemail?” If your callers prefer to leave their message in voicemail instead of leaving it with the telephone receptionist, we can hand-off the caller directly to your voicemail box...

Law Firm Answering Service – Let’s talk about Pay Per Click (PPC) Advertising

by BusinessConnections | Oct 23, 2015 | Answering Services, Customer Service, Marketing

“A phone call is worth so much more than a click to a website” Pay Per Click (PPC) advertising helps create and maintain a steady pipeline of potential clients. However, you will incinerate marketing funds quickly when paying $100 or more for searches like “personal...

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