by BusinessConnections | Nov 10, 2009 | Customer Service, Marketing
“Customer Relationship Management (or, CRM) refers to the methodologies and tools that help businesses manage customer relationships in an organized way.” For your small businesses your customer relationship management will include: Processes that help identify and...
by BusinessConnections | Oct 21, 2009 | Customer Service, Marketing
“Do you hear what I am thinking?” That is a stupid question, right? Not really. To listen well you must be able to understand the very thought process of the speaker. To do that you must LISTEN. So many of us are processing our own response to the speakers comments...
by BusinessConnections | Oct 5, 2009 | Customer Service, Marketing
Your telephone is a very productive tool for business communication. However, few people know HOW to use it effectively. For a majority of business people the telephone usually is a huge waste of time. To make your phone calls work for you, decide what the mission of...
by BusinessConnections | Sep 28, 2009 | Customer Service, Marketing
As a business owner you have had on occasion a disgruntled customer. Our first thoughts are usually ‘how do I get rid of this whiner?’, but on second thoughts, you realize that this complaint can be a blessing. If you take the time to ask the disgruntled customer the...
by BusinessConnections | Jun 1, 2009 | Marketing
In every small business, attracting new customers is the number one priority, however the cost for marketing and advertising is often more than they can afford Unfortunately, most small companies lack the sales and marketing experience and make costly mistakes. One of...
