by BusinessConnections | Nov 15, 2009 | Customer Service
Ever notice how contagious attitudes are. Good and bad attitudes will infect and affect all your employees. At one time or another, organizations develop an over-abundance of “negative energy” or attitudes. That said, negative employee attitudes and...
by BusinessConnections | Nov 10, 2009 | Customer Service, Marketing
“Customer Relationship Management (or, CRM) refers to the methodologies and tools that help businesses manage customer relationships in an organized way.” For your small businesses your customer relationship management will include: Processes that help identify and...
by BusinessConnections | Nov 2, 2009 | Answering Services, Customer Service
Our business is providing you, our customer, a hole, not the drill. Think about it. When you need to drill a hole in the wall, you ONLY WANT a hole in the wall. To get a hole in the wall you have a couple choices. A. You call a carpenter, he makes a hole in the wall...
