by BusinessConnections | Oct 17, 2011 | Answering Services
Articulate. If you mumble or slur words, the important points that you are trying to make can get lost. Worse, people will tune you out. Vary your tone. Nothing numbs listeners more than a person who speaks monotone. Project your voice as clearly and strongly as...
by BusinessConnections | Oct 10, 2011 | Answering Services
Organizations with the worst customer service will have a few customer service superstars. Great Organizations will just have more superstars. Do you wish you could Clone a few of your best employees and get rid of the worst employees? A business’ hiring process is...
by BusinessConnections | Oct 6, 2011 | Customer Service
This is the text of the Commencement address by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, delivered on June 12, 2005. I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated...