Dear Valued Answering Service and Voice Mail Client:
As part of our continuing effort to provide you with reliable, efficient and new technologies, we will be upgrading our voicemail equipment.
The upgrade will take place on Tuesday November 11th at 10 AM. If you call in to listen to your messages please pay close attention. If you receive messages via email, you can ignore the remainder of this memo.
For those who call in to listen to messages, please make sure you retrieve all of your messages from the OLD machine a few minutes before 10 AM on November 11th. After 10 AM messages on the OLD machine will not be accessible. Also, remember all messages taken after 10 AM on Tuesday November 11th will be recorded on the new machine.
Seven Things to Know About the Voicemail Conversion
- Your voicemail telephone number or answering service check-in number will remain the same.
- Your voicemail account password will remain the same. If you notice that it is not the same, call 1-866-601-6115 and ask for Dirk or Stuart Moeller and we’ll fix it.
- The prompts in the new voicemail system have changed. A summary guide is included for your reference. Please Note: All options are announced to you during each call.
- Rather than calling in from a telephone, the voicemail system can automatically Email you with an attachment. Simply double click the attachment and over the speakers of your computer or smart mobile phone you will hear the recorded message from your caller. To receive your messages via Email, call 1-866-601-6115 and ask for Dirk or Stuart Moeller.
- Voicemail messages saved in the old voicemail system will not be transferred to the new voicemail platform. Please pick-up your messages from the OLD machine a few minutes before 10 AM on November 11th.
- There are now four folders to store your played messages. You can save them in the “old messages” folder, a “work messages” folder, a “family messages” folder and a “friends messages” folder.
- In the new system there are now three outgoing greetings that you can record from any phone. The first greeting is the default greeting called the “unavailable greeting.” In a basic configuration, this is the only greeting that callers will hear. For many clients this is all they will normally need. The “busy greeting” is not available at this time – reserved for future upgrades. With the new platform we now offer a “temporary greeting” which overrides all other greetings. This is controlled by the user and is recorded and placed in effect on a case-by case basis. Examples of using a temporary greeting include snow days, holidays, days or times your offices are closed during the business day, emergencies, severe weather, power outages affecting your office, phone system problems, etc… Please Note: The temporary greeting will replace your other greetings until you delete it. You must record a temporary greeting when you need it and delete it when you want the regular greetings to play to callers again.
We hope you’ll find our new voicemail platform simpler to use, faster, clearer and more reliable. Once you learn the prompts, you can press buttons at any time. You do not have to wait for each prompt before pressing the buttons. In the future we’ll be adding more features to make our system as useful as possible. Please contact Dirk or Stuart Moeller at 1-866-601-6115 with questions.
New Voicemail System Menu Summary
- Dial your Voice Mail telephone number. Press * and enter your password.
- Or if you use a Check-in number, dial it (see below), enter your mailbox number, wait for prompt, and then enter password.
Vancouver, Washington Check-in number – 360-759-0601
Portland, Oregon Check-in number – 503-499-1111
McMinnville, Oregon Check-in number – 503-434-3003
Salem, Oregon Check-in number – 503-370-4000
Eugene, Oregon Check-in number – 541-393-5111
Press 1 for New messages
First message received…. (plays new messages)
Press 2 to back-up or fast forward
Press # to Fast Forward
Press * to Rewind
Press 3 for advanced options
Press 1 to send a reply
Press 3 to hear the message envelope (time and date stamp)
Press * to return to the main menu
Press 5 to repeat current message
Press 6 to play next message
Press 7 to delete this message
Press 8 to forward message to another user
Press 9 to save this message. Which folder should I save message to?
Press 0 to save in new messages folder
Press 1 to save in old messages folder
Press 2 to save in work messages folder
Press 3 to save in family messages folder
Press 4 to save in friends messages folder
or # to cancel
Press * for help or return to the main menu
Press # to exit
Press 2 to Change Folders
Change to which folder?
Press 0 for new messages
Press 1 for new messages
Press 2 to change folders
Press 3 for advanced options
Press * for Help
Press # to exit
Press 1 for old messages
Press 1 for old messages (Then same as above)
Press 2 for work messages
Press 1 for work messages (Then same as above)
Press 3 for family messages
Press 1 for family messages (Then same as above)
Press 4 for friends messages
Press 1 for friends messages (Then same as above)
Press 3 for Advanced Options – Not available at this time – reserved for future upgrades
Press * to return to main menu
Press 0 for Mailbox Options
Press 1 to record your unavailable message (Default outgoing greeting)
Press 1 to accept the recording
Press 2 to listen to it
Press 3 to re-record it
Press * to cancel.
Press 2 to record your busy message (Second greeting)
Press 3 to record your name
Press 4 to manage your temporary greeting
Press 5 to change your password
Press * for help or return to the main menu
Press # to exit
Please contact Dirk or Stuart Moeller at 1-866-601-6115 with questions