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Call Control is a skill our Telephone Receptionists use when taking your messages.  In a very professional, businesslike manner our telephone receptionists are able to gain and maintain the callers attention.  We find the use of positive power words is an exciting way to elicit a callers name, phone number and complete message.

Examples of Call Control:

Correct – “Mr. Jones will be glad to talk with you.  He’ll return to the office in the morning.  At what number can he return your call to?”

Wrong – “He’s out of the office”

Correct – “That department will open at 8am.  Would you prefer that I contact the on-call person this evening, or can someone call you first thing in the morning?”

Wrong – “That department is closed for the day.”

Dirk Moeller
Business Connections – Never Underestimate the Power of the Personal Touch
International Award Winner for Outstanding Service 1998, 1999, 2000, 2001,  2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009 & 2010
Toll Free 866-601-6115
dirk@bcanswer.com
www.bcanswer.com

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