Please add to all pages in the section:

Take the blame

by Joel Spolsky One morning I needed an extra set of keys to my apartment, so on the way to work, I went to the locksmith around the corner. 13 years living in an apartment in New York City has taught me never to trust a locksmith; half of the time their copies don’t...

Suggest blowing out the dust

Microsoft’s Raymond Chen tells the story of a customer who complains that the keyboard isn’t working. Of course, it’s unplugged. If you try asking them if it’s plugged in, “they will get all insulted and say indignantly, ‘Of course it is! Do I look like an idiot?’...

Fix everything two ways

Almost every problem has two solutions. The superficial and immediate solution is just to solve the customer’s problem. But when you think a little harder you can usually find a deeper solution: a way to prevent this particular problem from ever happening again. Treat...

Customer Service definition

According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Customer service is normally an integral...
Privacy StatementTerms & ConditionsDPASitemap