by BusinessConnections | Oct 22, 2010 | Answering Services, Customer Service
Call Control is a skill our Telephone Receptionists use when taking your messages. In a very professional, businesslike manner our telephone receptionists are able to gain and maintain the callers attention. We find the use of positive power words is an exciting way...
by BusinessConnections | Oct 11, 2010 | Customer Service
by Joel Spolsky One morning I needed an extra set of keys to my apartment, so on the way to work, I went to the locksmith around the corner. 13 years living in an apartment in New York City has taught me never to trust a locksmith; half of the time their copies don’t...
by BusinessConnections | Jun 1, 2010 | Customer Service
Microsoft’s Raymond Chen tells the story of a customer who complains that the keyboard isn’t working. Of course, it’s unplugged. If you try asking them if it’s plugged in, “they will get all insulted and say indignantly, ‘Of course it is! Do I look like an idiot?’...
by BusinessConnections | May 2, 2010 | Customer Service
Almost every problem has two solutions. The superficial and immediate solution is just to solve the customer’s problem. But when you think a little harder you can usually find a deeper solution: a way to prevent this particular problem from ever happening again. Treat...
by BusinessConnections | Apr 6, 2010 | Customer Service
According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Customer service is normally an integral...
by BusinessConnections | Mar 5, 2010 | Customer Service, Marketing
Every person has a perceived level of acceptability for adequate customer service. Your job is to EXCEED that “level of acceptability”. Most often this “acceptability” is an equation of benefits versus cost. The higher their perceived benefit for the cost, the better...
