by BusinessConnections | Feb 15, 2010 | Customer Service
How to Make Changes Easily “Life rewards action – not intention, not insight, not wisdom, not understanding.” – Dr. Phil McGraw It is human nature to want more out of life and then complain about not having it. Few people take action on making...
by BusinessConnections | Feb 2, 2010 | Answering Services, Customer Service, Marketing
13 Ways to increase YOUR Cash In-Flow 1) Since most of your sales originate from a telephone call you should be committed (a little bit obsessive if need be!) to returning all telephone calls promptly. Returning phone calls within 30 minutes or less will IMPRESS...
by BusinessConnections | Nov 15, 2009 | Customer Service
Ever notice how contagious attitudes are. Good and bad attitudes will infect and affect all your employees. At one time or another, organizations develop an over-abundance of “negative energy” or attitudes. That said, negative employee attitudes and...
by BusinessConnections | Nov 10, 2009 | Customer Service, Marketing
“Customer Relationship Management (or, CRM) refers to the methodologies and tools that help businesses manage customer relationships in an organized way.” For your small businesses your customer relationship management will include: Processes that help identify and...
by BusinessConnections | Nov 2, 2009 | Answering Services, Customer Service
Our business is providing you, our customer, a hole, not the drill. Think about it. When you need to drill a hole in the wall, you ONLY WANT a hole in the wall. To get a hole in the wall you have a couple choices. A. You call a carpenter, he makes a hole in the wall...
by BusinessConnections | Oct 25, 2009 | Customer Service
Customer service can be defined as; An organization’s ability to fulfill their customers’ wants and supply their needs. Customers and business owners and managers always like to talk about what good customer service is (and isn’t). One of the better...
