by BusinessConnections | Oct 21, 2009 | Customer Service, Marketing
“Do you hear what I am thinking?” That is a stupid question, right? Not really. To listen well you must be able to understand the very thought process of the speaker. To do that you must LISTEN. So many of us are processing our own response to the speakers comments...
by BusinessConnections | Oct 9, 2009 | Customer Service
All of us has had a bad “business” day just like a bad “hair” day. And with human nature, we want to “share” or discontent in many ways. This is not a good situation. During these hours of discontent, if we are not careful, it will bleed through the phone to our...
by BusinessConnections | Oct 5, 2009 | Customer Service, Marketing
Your telephone is a very productive tool for business communication. However, few people know HOW to use it effectively. For a majority of business people the telephone usually is a huge waste of time. To make your phone calls work for you, decide what the mission of...
by BusinessConnections | Sep 28, 2009 | Customer Service, Marketing
As a business owner you have had on occasion a disgruntled customer. Our first thoughts are usually ‘how do I get rid of this whiner?’, but on second thoughts, you realize that this complaint can be a blessing. If you take the time to ask the disgruntled customer the...
by BusinessConnections | Sep 21, 2009 | Answering Services, Customer Service
Recently I was at Business Connections meeting with Dirk Moeller. I was there to discuss where we were going in regards to this Blog. It was near noon and that being said, people were out to lunch and so Dirk jumps in and takes a few calls to pick up the lunch time...
by BusinessConnections | Sep 10, 2009 | Customer Service
As a business owner you have had on occasion a disgruntled customer. Our first thoughts are usually ‘how do I get rid of this whiner?’, but on second thoughts, you realize that this complaint can be a blessing. If you take the time to ask the disgruntled customer the...
