Outstanding Service Earns International Award
Business Connections Wins ATSI Award of Excellence
Business Connections, of Salem, Oregon has been honored with the exclusive 2017 Award of Excellence for the 20th consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s largest trade association for providers of call center services. Business Connections was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton, Chicago, Illinois.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the four cornerstones of success in the call center and telephone answering service industry.
Business Connections Call Center was also certified by ATSI in February 2017 for meeting or exceeding high standardn business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations. Business Connections Manager Dirk Moeller said, “Independent third party testing helps discover areas for improvement. Business Connections has stood as an iconic brand of luxury, professionalism and personal connection for six decades in the Call Center industry. Our sole purpose is to help our customers succeed”.
The Association of TeleServices International was founded in 1942 as an international trade association representing telephone answering services. ATSI now encompasses companies across the Globe offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), voice messaging, emergency dispatch, fax, and internet services among others.