Psychological studies demonstrate that clients remember the first and last minute of a service encounter much more vividly than anything else during the encounter. Every hello and thank you for calling must be perfect with potential new clients so they “stick” in the caller’s memory.
Do callers hear a smile when talking with your receptionist?
Are callers greeted by a human or a machine?
Friendly traits (warmth, empathy, optimism, teamwork and kindness) lead to great service. Smiling on the telephone is what Business Connections 24-hour telephone receptionists can do for your company. Our sole purpose is to help our customers succeed by helping transform callers into paying clients for you. Call 866-601-6115 for complete pricing and performance information.